FAQs

💜 Where are you located?

We're a small family-run online exclusive boutique from Spencerville, Ohio

💜 What sizes do you carry?

All our Graphic apparel collections come in sizes S-3XL, some colors available XS, 4XL, 5XL upon request.

💜 How long will it take to get my order?

All apparel orders are usually processed within 2–4 business days, unless a specific preorder. Once your order ships, you’ll receive a tracking number via email so you can follow your package all the way to your doorstep.

💜 I forgot to add my discount code — can you help?

Unfortunately, we can’t apply discount codes once an order has already been fulfilled — but don’t worry, we’re always running new promos and sales, so you’ll have plenty more chances to save! ✨

💜 Do you offer free shipping?

Yes! We offer free shipping on all orders over $100 within the U.S. — no code needed.
For orders under $100, there is a flat rate shipping charge of $8 within the U.S.

💜 What is your return policy?

We want you to love your purchase! If something isn’t quite right, please contact us within 14 days of receiving your order to initiate a return.
Items must be unworn, unwashed, and in original condition.
Final sale and custom pieces are not eligible for return.

💜 Do you make custom designs?

Absolutely! Whether you’re shopping for sporting events, birthday parties, weddings, family trips, or branded business tees, we’ve got you covered.
Just send us an email with your idea, and we’ll help bring your vision to life!

💜 How can I contact you?

We’d love to hear from you!
📧 Email: hello@raethreads.com
You can also reach out via our Contact Us page — we’ll get back to you as soon as possible.

We are available on social media platforms - Facebook, Instagram, and TikTok